Who we are and how to contact us
Strive Wata is responsible for the personal information you provide when contacting our travel team through this website. This notice explains our website enquiry process; additional information may be needed if you proceed with a booking.
Email: info@strivewata.com
Telephone: 0810 656 2325
Office: Suite 215A, DBM Plaza, Nouakchott Street, Wuse Zone 1, FCT, Abuja, Nigeria.
Information you provide
The enquiry form asks for your name, email address, service of interest and message. You may also provide a destination and preferred travel period. If you contact us by telephone, email or WhatsApp, we receive the information you choose to share through that channel.
Use the initial enquiry for general travel preferences. Please do not send passport numbers, identity documents, bank or card details, passwords, or sensitive health information through this form. Where information about another traveller is necessary, make sure you are authorised to provide it.
Why we use your information
We use enquiry details to answer your questions, understand the travel support you need and discuss a possible quotation. Where you request a quotation or booking, this processing supports steps you ask us to take before entering a contract, and fulfilment of a contract where one is agreed. We also use relevant technical records for the legitimate interests of operating and protecting the website, subject to your rights. We may retain records where required by law.
A travel enquiry is not a subscription to marketing. If we introduce optional marketing, we will explain it separately and provide a choice and a way to withdraw consent.
Where enquiries go and who can access them
The website enquiry form sends your message by email to our designated company inbox, info@strivewata.com. Our travel team uses that inbox to respond. Contact Form 7, the form software, does not itself keep a database of submitted messages. Email systems, hosting services and technical logs may retain records needed to deliver messages and operate the service.
Relevant information may be handled by authorised team members and service providers supporting our website and email. If you proceed with a booking, the necessary details may also need to be provided to the relevant travel suppliers or authorities; the requirements will be explained as part of that process.
Retention
Enquiry information should be kept only for as long as needed to deal with your request, manage any resulting booking, resolve disputes and meet applicable legal obligations. The appropriate period depends on whether an enquiry becomes a booking and which records are involved. You can contact us to ask about the retention of your particular enquiry or request deletion, subject to lawful retention requirements.
Website technology and external services
Hosting systems may process your IP address, browser information, request times and security records when you visit. WordPress uses cookies for functions such as administrator login. Website images currently include files delivered by Unsplash, and fonts are delivered by Google Fonts; your browser connects to those providers to load them, which exposes technical information such as your IP address.
WhatsApp, social sharing and Google Maps links open external services when you choose to follow them. The embedded office map loads only after you select “Show map”; this connects your browser to Google, which receives technical information such as your IP address and may use cookies under its own policies. You can use “Hide map” to remove the embedded map; this does not erase information already received by Google. These external services apply their own privacy policies. External providers may process information outside Nigeria. Contact us if you need further information about the services involved before sharing personal information.
Optional advertising and measurement features will be assessed separately before being introduced. You can manage cookies through your browser settings, although blocking essential cookies may affect some functions.
Your choices and rights
Under the Nigeria Data Protection Act 2023, applicable rights include requesting access to or correction of your personal information, deletion, restriction of processing, data portability and objecting to certain processing. Where processing relies on consent, you can withdraw that consent. Rights are subject to the conditions and exceptions in the law.
Send requests to info@strivewata.com with the subject “Privacy request”, or contact us by telephone or at our office. We may need proportionate information to verify your identity before releasing or changing personal records. You may also raise a concern with the Nigeria Data Protection Commission.
Changes to this notice
We will update this page as the website, enquiry process or service providers change. The date above identifies this version.